Shipping Policy
This Shipping Policy explains how orders placed on MedirxHub are processed, shipped, and delivered within the United States.
1. Service Coverage
MedirxHub currently ships orders to eligible locations within the United States, subject to courier service availability and regulatory requirements.
2. Order Processing Time
Orders with confirmed payment and, where applicable, verified prescriptions are generally processed within:
- 1–2 business days for in-stock items
- Orders placed on weekends or public holidays are processed on the next business day
3. Delivery Time
Estimated delivery timelines:
- Standard locations: 3–5 business days
- Extended or remote areas: 5–7 business days
Delivery timelines are estimates and may vary due to weather conditions, carrier delays, regulatory checks, or other unforeseen circumstances.
4. Shipping Charges
Shipping charges, if applicable, are displayed at checkout before payment. Promotional offers such as free shipping may apply to qualifying orders.
5. Order Tracking
Once shipped, tracking details may be shared via email or SMS, allowing you to monitor delivery through the courier partner’s system.
6. Prescription Requirements
Orders containing prescription medications are shipped only after verification of a valid prescription, in accordance with applicable laws.
7. Delivery Issues
- Package damaged at delivery
- Items missing or not matching the invoice
- Order marked delivered but not received
Supporting images or information may be required for investigation.
8. Failed Delivery Attempts
If delivery fails due to incorrect address or unavailable recipient, the order may be returned to origin. Reshipment may involve additional charges.
9. Contact for Shipping Support
Email: support@medirxhub.com
Address:
MedirxHub Pharmacy
7425 West Oak Avenue, Suite 210
Phoenix, AZ 85033
United States